Worldwide Support for Stone Cobra Products and Services

Support Hours of Operation

Our engineers are available to answer your questions. Submit technical support requests here for Stone Cobra products and services.

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North America

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Europe
Middle East & Africa

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Asia Pacific

Basic Support Hours

  • 7 AM – 5 PM Pacific Time Zone
  • GMT -8 PST from 2 AM on the First Sunday of November through 1:59 AM on the Second Sunday in March
  • GMT -7 PDT from 2 AM on the Second Sunday in March through 1:59 AM on the First Sunday of November

Premium Support Hours

  • 24 hours a day X 7 days a week
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Basic Support Hours

  • 8 AM – 5 PM GMT

Premium Support Hours

  • 24 hours a day X 7 days a week
10pixels

Basic Support Hours

  • 7 AM – 5 PM [GMT +8]

Premium Support Hours

  • 24 hours a day X 7 days a week
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Contacting Support

Basic Support

Premium Support

For System Outages and other Critical Issues 916-797-6272 (option 5)

For non-critical issues, feature requests and general questions email our support team at .

For System Outages and other Critical Issues 916-797-6272 (option 5)

For non-critical issues, feature requests and general questions 916-797-6272 (option 5) –OR- email our VIP support team at .

Support Holidays

Email and Basic Support is closed for the following Stone Cobra Holidays. From 12:01 AM to 11:59 PM PST [GMT -8] on the following days

  • September 7, 2009
  • November 26 - 27, 2009
  • December 23 - 25, 2009
  • January 1, 2010
  • May 31, 2010
  • July 5, 2010
  • September 6, 2010
  • November 25 - 26, 2010
  • December 22 - 24, 2010
  • December 31, 2010